Report Log

Name

Email

ID

Date Raised

Reported By

Client (If applicable)

AWB/Order Number

Service Supplied

—Please choose an option—Air ExportAir ImportOcean ExportOcean ImportTriangleCourierRoad/Rail ExportRoad/Rail Import3PLMore Than One

3rd Party Supplier (if applicable)

Function

—Please choose an option—WarehouseStar ExpressSalesOperationsFinanceImport OpsExport Ops3PLThird Party SupplierMultiple

Type of Problem

—Please choose an option—Customs ErrorDamage/Loss Within FSL ControlDamage/Loss Outside FSL ControlUndue Delay Within FSL ControlUndue Delay Outside FSL ControlQuotation ErrorFailure by SupplierCustomer Invoice DisputeAdverse Customer FeedbackPositive Customer Feedback

Root Cause

—Please choose an option—Communication FailureFailure to Follow Agreed ProcessTraining ShortfallResource ShortfallInfrastructure FailureOther TBD at MeetingSupplier Operation FailureMultiple Causes

Deadline For Remedial Action

Date Action Completed

Completed

Yes

Review Deadline

Effectiveness Review Result

Revenue Loss

Further Action Required

—Please choose an option—YesNo

Status

—Please choose an option—OpenClosedPending

Attachments

Description of Problem

Remedial Action Taken

Action To Avoid Recurrence